Vernon Chalmers SEO

I have finally concluded that the Paddocks and Century City Canal Walk Woolworths stores equally appalling service delivery standards are due to a lack of Woolworths regional and top management quality-of-service intervention, support and on-the-floor interest / attention to detail.

My 2010 Canal Walk / Century City Woolworths Experiences

I am convinced that the following factors are probable causes for the current declining service levels and increased customer complaints of my once proud Woolworths customer service experience:

• Lack of experience / retail vigilance by Woolworths store managers
• Lack of retail / management training and development on store-level
• Lack of regional management supervision and store involvement.

These findings should be a serious wake-up call for Woolworths regional and top management considering that they keep syndicating positive brand communications through their Woolworths quality and value brand messages.

Just take a look at my positive experience(s) with the Milnerton Mall Kwikspar to see why I am so adamant about communicating the appalling Woolworths service experiences.

In my ongoing online research on Woolworhs service levels I stumbled on this Woolworths last 5 day complaints list as published on the www.hellopeter.com website. This is a clear indicator that the customer complaints / retail management problems are much broader than an isolated Milnerton area.

I am of opinion that it will take years for the current regional / top management to get a handle in rebuilding a corporate service culture and therefore will think twice before visiting the Woolworths Paddocks and Canal Walk stores.

All site information on Woolworths