Vernon Chalmers SEO

With 1.82 GB of a 3 GB 3G Vodacom Broadband package used rhis month I again received an immature SMS warning confirming that I have used 80% of my Vodacom Data Bundle allocation (my calculation = 60%). This is the third month in a row that I am receiving these warning messages in error. And Vodacom is in no position to confirm or deny.

As with the three previous months Vodacom Broadband Support Centre is [again] unable to confirm that the SMS was sent or what my ACTUAL data-spent is. The latter being the more alarming - again the Vodacom support system(s) lacking real-time / responsive convergence.

How is it possible for Vodacom to operate an effective Support / Call Centre if it cannot confirm clients with [this] very important account / usage information? 

Every time I phone the Vodacom Broadband call centre with this query the the operator is unable to verify data usage and refer me back to my own Vodacom4me login screen. Why is it so difficult to verify this important information?

I also find that most of the support staff that I have dealt with over the last couple of months lack the ability / initiative to create contingency support offerings when in doubt of the information (lack of information) in front of them. I dealt with only one operator the last couple of months that 'offered' a contingency solution when confronted with the same lack of information (read here)- and true to her word she gathered facts and called me back within 5 minutes. Today I am still waiting for a call back - more than an hour later and counting.

How can we have confidence in Vodacom as a service provider if the corporation cannot supply critical information to clients?  Now, as with  the previous couple of moths I am unsure of the accuracy of Vodacom’s ability to supply clients with important information.

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