More frustration - Poor broadband support communication from Vodacom / data bundle carry-over inconsistency
On top of the non carry-over problem(s) that I am experiencing with Vodacom 3G Broadband at the moment here is the latest frustration to add to this woeful situation.
Early this morning while working online I received a SMS from Vodacom Broadband informing me that I have already used 50% of my allocated data. How is this possible?. I am on a 3 Gigabyte package and have used according to the Vodacom4me site only app.13.7%.
It goes with the logic of their finding on Saturday afternoon that Vodacom is not clear (or some of their departments) is not on what my data package is. Why is this so difficult to ascertain or solve? Why is it almost 3 days with absolutely no acknowledgment in this regard.
Spoke to a data operator / consultant in the Vodacom Broadband call-centre this morning and I was told [again] that he cannot see my information - because they are busy with a 'data-run".
Is there at least somebody at Vodacom that could / would / want to take customer responsibility serious to sort this out? Something done at last.
This issue is finally under investigation. Thank you to @vodacom on Twitter for their online support.
Email message from Vodacom Customer Care (4 May 2010 - 9:11)
Please be advised that our records reflect that this matter is currently being investigated by our Advanced Data department. Your reference number is S2-6KP2D-DT970. Please note that this can take up to 14 working days.
The original post - 1 May 2010
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