Poor broadband support from Vodacom / data bundle carry-over inconsistency
In November 2009 I logged a call with the Vodacom Broadband Support Centre re their inability to follow up on a query re the monthly carry-over of unused data on my 3G business contract data bundle. Meaning that I 'fail' to properly read how unused data is allocated / to be transferred to the following month (as part of the contract agreement). This matter was never resolved and at the time I decided to rather use all allocated monthly data than to wait for this sub-standard outfit effort to sort the problem out.
At the end of April 2010 I was again left with an approximately 350 MB unused data - and after contacting the Vodacom Broadband Support Centre today it was quickly established that they cannot even see my data bundle information (and therefore do not know what package I am on). So I am back to November 2009.
How is it indeed possible for Vodacom to bill me correctly every month considering the fact that [some of] their internal systems cannot even correctly display basic data information? Then it is no wonder they have no carry over information. SHOCKING -and again I was told that they will have to log a fault.
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