Poor customer service experience - Woolworths Milnerton
On Sunday 18 April 2010 at approximately 11:30 I visited the Woolworths Food store in the Paddocks Shopping Centre Milnerton. Déjà vu of two weeks earlier – the familiar customer queuing and unfortunately the poor body language show from [the same] uninterested store manager. I regrettably fail to believe that Woolworths regional management in Cape Town can rest on weekends knowing / not knowing that this Woolworths Food store is managed with no real enthusiasm and / or retail excellence that their brand is suppose to represent. With less than 50% occupancy at the point of sale area (both Sundays) the Food store manager showed no enthusiasm to be involved in any retail process.
In my request for more staff at the cash points I was told that they are busy with stock-take. Mind boggling stuff indeed. 10 to 15 people queuing, a Woolwoths Food store buzzing with shoppers and a store manager with no direction and vigilance to manage one of the most important retail functions.
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