Clicky

Back to Internet Marketing / SEO / Social Media News

Poor customer service from Vodacom South Africa

Poor customer service from Vodacom South Africa
Vernon Chalmers - Thu Apr 22, 2010 @ 03:46PM
Comments: 4

What you do not expect from Vodacom South Africa customer care. I just received a phone call from Vodacom's customer care department with the representative initiating the dialog with only this - "How are you?" - no introduction, no reason or any informative hint that this is indeed Vodacom requiring service information to update my account. And on the response on why this unprofessional, pathetic introduction - "It is the polite thing to do" Professional telephone etiquette? I don't think so...

Read more >>

Tags: Poor cutomer service, vodacom, vodacom customer care
Comments: 4

Comments

1. vibha sharma   |   Thu Jun 02, 2011 @ 11:57AM

The most unprofessional and unethical staff of vodacom I have come across at the rustenburg watrefall Mall branch. Because of the wrong information given by the store manager Jaco I couldn't awail my nokia phone for my points. I strongly recommend that some enquiry should be done by the superiors in this matter.

2. Vernon Chalmers   |   Tue Jul 26, 2011 @ 03:39PM

Still a long road to walk for Vodacom. Just as I marvel in good service from some Vodacom, it disappear in other areas. Part of their corporate culture I suppose - thanks for sharing your Vodacom experience.

Vernon Chalmers

3. PROMISE NYAWO   |   Wed May 16, 2012 @ 11:40AM

Sometimes after recharging,the money in my account diminishes,having made no outgoing calls.I would like to know as to what couses that.

4. Vernon Chalmers   |   Wed May 16, 2012 @ 01:27PM

Promise,

Thanks for your comment, I recommend you take this up with Vodacom Accounts - that's if your account is indeed a Vodacom account. I suggest that you save all Vodacom paper / omline account records and give their Customer Care on 111 a call.

Post a Comment


powered by Doodlekit™ Free Website Builder by Doodlebit™ Website Company