Service Excellence - KWIKSPAR Milnerton
I have always been an avid and frequent customer to the Milnerton KWIKSPAR situated in the Milnerton Mall. And how refreshing it is to always be serviced with friendly owners and staff alike. I cannot recall one incident at any time that I experienced any below average service delivery whatsoever. I commend the owners for managing such a super retail experience.
Recent example
Visiting the store on Friday afternoon (23 April 2010) I collected a handful of items and approaching the point of sale areas observing four of a possible five cashiers in operation. As the only customer queuing I was quite prepared to wait my turn. But no – from somewhere a lady with a big smile appeared and in no time was I serviced. And at the same time one of the owners appeared and I thanked both of them for this experience. I cannot believe that they can get it right probably 95% of the time compared to the dismal appalling service levels of many national brands in the area.
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