Poor customer service - Standard Bank Loxton Road Milnerton
Herewith to share with you yet another pathetic service delivery experience. This time at Standard Bank Milnerton on 31 March 2010. This is of course my opinion and my experience, but why is it that the basic obvious costumer service is often neglected at this branch - or is it Standard Bank in general?
Same old story
Standing in a queue at month-end with only three of the five point of sale booths were open to the public. This while businesses are making cash deposits and with the obvious increase of floor traffic more than VISIBLE at month end.
No leadership?
Not one single STAFF MEMBER of this branch took any care of SUPERVISING this process. I finally observed a Standard Bank employee making photocopies - but with NO INTEREST to even look at the queue (their bread and butter). After attracting his attention and telling him about this lack of customer service I was in no uncertain terms informed that it is the team leader's responsibility.
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