After posting the entry - Poor Customer Service - Standard Bank Loxton Road Milnerton - on 1 April 2010, Standard Bank did respond on Tuesday 6 April 2010. Two phone calls (from the branch and a customer service department in Johannesburg) with the same tone - deeply concerned with my issue and their level of service rendered. We had two constructive conversations and I was also given the opportunity to express my prolonged dissatisfaction with their general service levels (and my gratitude for the personal contact).
I realise through this exercise that the monitoring of online Social Media 'conversations' is quite seriously taken by Standard Bank's service delivery departments. On the same day I posted my complaint on this site it was immediately followed up by the Bank's Twitter response handling. Obvious brand aggregation informed them very quickly of a dissatisfied customer's experience and an opportunity for acting accordingly was taken very quickly.
The bank informed me that they're taking my comments seriously and that the branch leadership will discuss matters to improve service delivery standards. Without any doubt I do believe that these actions are sincere, but only time will tell if [any] change will indeed convert to sustained / efficient service delivery performance.
And this is why I will never Standard Bank in Loxton Road Milnerton again - Please Read
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