Vernon Chalmers SEO

Although I  had a call from a Vodacom project manager yesterday in an attempt to resolve my latest 3G online account management / software problem, I am afraid to say that most other Vodacom support is not up to standard – as far as I am concerned it is an embarrassment the way Vodacom supports their business clients. Basic errors are made in regulatory requesting / management / communication of trouble-shooting processes and [possible] resolutions.

It is an absolute shame that a tier one company such as Vodacom spend so little effort on professional customer support. One of the reasons I have upgraded from 3GB to 5 GB is not to phone the call centre. I have very little  confidence in most of the support / staff at Vodacom Business.

Vodacom (as said before) is the most important stakeholder in my various online businesses / projects and I find it utterly alarming that such an important service provider cannot provide the required level of customer service to business clients.

I have been a client of Vodacom since 1995 and there is little to cheer about when it comes to client support – I find it more than astonishing that (as far as I am concerned) Vodacom Support services have showed little progress of the total time period.

I personally do not believe Vodacom takes business support seriously and have very little hope that it will do so in the near future.  A company such as Vodacom should develop / install / manage / work towards /  lead by Service Culture example – sadly imo this is not evident in the current Vodacom service couture. Many of us are not impressed by  re-branding / new retail lay-outs. All we need is professional support in our Vodacom communication / bandwidth requirements.

Herewith a reminder to Vodacom on what should be done to improve customer service (as recommended in a previous appalling service situation)  - 10 Recommendations for Vodacom management