Vodacom Customer Service: Losing more than confidence in brand Vodacom...
Vodacom Customer Service: Losing more than confidence in brand Vodacom...
Losing more than confidence in brand Vodacom
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Sun Sep 04, 2011 @ 02:03AM
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As a Vodacom account holder / client / business account subscriber since 1995 I am more than disappointed with the service levels received from Vodacom over the last 24 months. Herewith all the posts I wrote after receiving shocking and appalling service from this tier 1 South African brand:
Vodacom Page Entries created by Vernon Chalmers as a Vodacom Customer:
| Page | Content |
|---|---|
| Shocking service by Vodacom agents | To be quite honest, I did not expect it to be a smooth process. I took my business letterhead and ID to the Vodashop in Canal Walk Century City early this afternoon and requested a 750 MB ad-hoc ... |
| Poor Vodacom Customer Service(s) | This is unbelievable, unacceptable and as far as I am concerned (at this very moment) an unfair business practice from Vodacom. Two weeks ago I purchased an additional 600 MB 3G data bundle... |
| Vodacom Poor Service - Policy Interpretation | As a Vodacom business account holder I find it astonishing that I can phone the broadband customer call centre on a Saturday afternoon a week or so ago to purchase an additional data bundle on my... |
| Vodacom Customer Care | Poor Vodacom Broadband Support - AGAIN - With many questionsWith 1.82 GB of a 3 GB 3G Broadband package used rhis month I again received an immature SMS warning confirming that I have used 80... |
| Recommendations for Vodacom Management | After a couple of rather poor call centre service / support encounters from Vodacom Broadband Customer Care on some of my Broadband queries I made the following recommendation list in probably le... |
| Vodacom unclear on 3G data bundle carry-over | Vodacom Customer Care?In November 2009 I logged a call with the Vodacom Broadband Support Centre re their perceived inability to do a monthly carry-over of unused data on my 3 Gigabyte 3G busines... |
| Disclaimer - Poor Retail Service Experiences | Retail service experiences and opinions disclosed on this website are those of Vernon Chalmers only with no influence from any other organisation, brand or institution. The sole purpose of disc... |
| Poor retail / service experiences from Cape Town | Below standard customer care experiences in South Africa Vodacom Milnerton August 2011 Post Vodacom South Africa ... |
| Poor customer service from Vodacom | Unprofessional Telephone Etiquette - Vodacom Customer CareI just received a phone call from Vodacom's customer care department with the representative initiating dialog with only this - "How ... |
Vodacom Blog Posts by Vernon Chalmers as a Vodacom customer:
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