Vernon Chalmers SEO

To be quite honest, I did not expect it to be a smooth process. I took my business letterhead and ID to the Vodashop in Canal Walk Century City early this afternoon and requested a 750 MB ad-hoc data bundle (as this was the size – information received by the Vodacom Business call centre). BUT I was told by a Vodacom agent that there is no 750 MB, but only 600 MB. The in-store Vodacom application form did not even make provision for the 750 MB data bundle.

Being In a hurry I signed for this, just to be phoned three hours later (by the Vodashop rep) to inform me that the 600 MB is not on offer any longer and that I should make a different selection before my data bundle request could be activated.

I immediately phoned the Vodacom Business call centre (after a telephonic run in with a so called supervisor) to report this incident and they requested me to fax through another application. Unbelievable!. Eventually the Vodacom Business call centre agent contacted the Vodashop and within SECONDS the ad-hoc account was added to my account.

Why is this sub-standard Vodacom business service / communication practice possible at a tier 1 tele-communications provider (in South Africa)?  I am deeply disappointed in Vodacom’s ability to carry out what I believe to be normal bread-and-butter sales operations.

Vodacom – this is nothing but a pathetic interpretation / application of your services. I am shocked (again) by this sub-standard communication and  application by your agents. I wasted more than a hour of my rime (and of course yours).

Herewith another reminder to Vodacom on what should be done to improve customer service (as written by my in a previous appalling service situation)  - Vodacom Service Recommendations

Complete list of all my Vodacom Service Complaints / Issues on this website