Requesting Vodacom Data Bundles a mission for business clients - old school / unsatisfactory
I am still at odds with Vodacom's business customer service policy that I (as a business account holder) am not allowed to request additional data bundles via Vodacom’s call centre or online portal. Why must business clients send a fax to add data bundles to their accounts? I understand the security issues, but private account holders are allowed to do this – I cannot see why we should be part of a Vodacom security bureaucracy.
As a Standard Bank Online Trading account holder I can trade online, request various fund transfers between private and business accounts – all of this with ZERO additional requests / and without any call centre / fax approval.
BUT with Vodacom I must send a fax / or go to a Vodacom outlet every single time I require more data. Via the Vodacom business call centre I must send a business letterhead fax and a copy of my ID document - old school and counter-productive to say the least.
I find this Vodacom arrangement astonishing in light of enhancements in security and online systems. Surely there must be a way to get data online?
Strange enough a couple of weeks ago I did manage to purchase an additional data bundle without any faxing or additional verificationon straight from the Vodacom Broadvand call centre – so I question the discrepancy of service levels and the lack of proper business support. It’s simple really – all I want is to purchase data online…So if this is not allowed I sincerely hope that the service representative is hold accountable for a pereived dreadful breach of Vodacom security policy. Actually he was then doing me a favour - or just cutting through the Vodacom Red Tape.
One more thing – as a business client Vodacom provides me with continuous access to a no-value online portal. Apart from viewing account / data information there is ZERO other value. Why can a private client do more, but as a business client I am limited in my options / decision-making? And in most cases these options / decisions will be beneficial to both parties .
As posted on 29 July 2011 - http://www.vernonchalmers.com/blog/entry/2036403/-vodacom-poor-service-standard-policy-interpretation-by-call-centre
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