Vernon Chalmers SEO

My missing Vodacom Night Owl 600 Meg data bundle is back in my account, but  I am greeting this with a bit of skepticism for the following reasons:

• I was informed in an email yesterday (Vodacom Broadband Support) that my ad-hoc data bundle did not have a carry-over as stated by me on this website. Well sir – my data bundle is back and as stated by me the expiry of the data bundle is only the end of this month.

• Receiving continuous inaccurate information from Vodacom Broadband support staff. Different representatives provide different messages and information specifications.

• Data bundles disappearing with any trace of existence. Only after extensive complaint syndication was this problem solved. It is not about 600 Meg or the fact that I only have 27 Meg left (with full compliment of Night Owl data), but the principle of sub-standard online account management.

How sure am I that this will not happen again at month-end?

As private and business Vodacom clients we should get correct information from within your online facility and from the people operating your call centres. I have no intention to move away from Vodacom because when things are working well I am more than satisfied. But, when errors appear (which form time to time even I can live with) we require accurate information by well informed Vodacom representatives.

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