This is unbelievable, unacceptable and as far as I am concerned (at this very moment) an unfair business practice from Vodacom. Two weeks ago I purchased an additional 600 MB 3G data bundle from the Vodacom Broadband call centre. This afternoon – on 30 July 2011 – I had approximately 160 MB of normal data left with a full complement of 600 MB Night Owl data left with an expiry data of 30-8-2011.| 1. | Daniel | Mon Aug 01, 2011 @ 10:21AM |
Good to see others complaining about this issue!
I lost ~500MB regular and 2GB+ night owl data which both expired _before_ the end of 31 Jul 2011. I checked my balances when I started the connection last night (about 9-10pm 31 Jul), and according to the Vodacom website, I had no data left. With the unreliable balance reports I just assumed it to be wrong, and continued surfing. In recent months, I used to get notifications that I've used most of my data bundle immediately after I've purchased a new bundle. Website balances are also often outdated. I've thus used these reports as an indication only, and generally mistrusted them.
The total downloaded data at the end of my connection last night was about 500MB, which I thought was the amount of data I should have had left at the start of my connection. I checked my data balances again this morning (via *111# and the website), and both indicate zero. I have also subsequently received an SMS notification that I have used all my data and that out-of-bundle rates apply. So at R2/MB, my August data account will thus be R1000 in addition to my monthly data bundle cost!
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