Vernon Chalmers SEO

Sir,

I emailed you on 25 January 2012 (exactly a week ago) re my Vodacom 3G problems / concerns and today I am following this up with more of the the same (highlighted in three areas):

Pending support tickets of my recent Vodacom 3G connectivity problems
Its probably about three weeks ago that I have logged the first of two support tickets on poor Vodacom 3G connectivity in the Milnerton area. Apart from the odd SMS and one email from Vodacom Executive Support (last week)  have had zero other communication from Vodacom. This begs the question(s) again;‘what is Vodacom doing about this problem? and why am I not getting proper feedback / communication from anybody at Vodacom?

More Vodacom 3G connectivity problems on 1 February 2012
I experienced total 3G connectivity failure between 16:30 and 17:00 today. I find it odd that I can connect through your Vodaphone Broadband software, receive confirmed connectivity (on all my home / office computers and different modem devices) to the Vodacom server is established, but every / any website I visited fails to load. – again and again. And phoning the call centre is not the solution either – these guys (after hours) are messengers and not trained / empowered to really deal with these queries. Did I phone them? Yes. am I satisfied with their response? No. and I know you / your office will have many reasons why they act / don't act in certain ways.

Concerns of future Vodacom 3G connectivity problems
Sir, your 3G connectivity problem is having an effect on my business, future planning and my communication with my customers and other stakeholders. I cannot indefinitely be exposed to this type of connectivity / service environment week in and week out.

I respectfully request a management-driven response of the intermittent lack of expected Vodacom 3G connectivity service pertaining this matter and to provide us (your costumers) with proper feedback on your connectivity matter(s). I think you will agree with me that as you, I require information to run my business operations. At the moment I cannot get answers / or problems solve with my biggest service provider.

It will be highly appreciated to get proper feedback from Vodacom operational management and not some representative that is always asking for more information (again and again). Why can a senior Vodacom customer Care representative not take proper [communication] ownership of these issues? I requested this last week, and ask yet again. Maybe this time I will get the proper feedback in terms of Vodacom’s current connectivity and customer support. I don’t think this is asking too much sir. I just want to run my operations as best I can / the same as what you want for your business…

Kind Regards,

Vernon Chalmers